Flower Delivery Information & Policy

Neighborhood Blooms is a floral order service. Many orders are prepared and hand-delivered by professional florists in our partner network (including FTD) located near the recipient, rather than shipped from a single location. For select products, we also utilize UPS, FedEx, and USPS to ship fresh floral arrangements and premium gift products to your door.

• Same-day flower delivery is available for orders placed before 2 PM local time.
• Orders placed after 2 PM local time are delivered the next business day.
• Sunday flower orders are scheduled for same-day or next-day delivery the following Monday.
• Typical flower delivery hours are 9 AM – 7 PM local time.
• We do not fulfill same-day flower deliveries for orders under $29.99.

We do not deliver fresh flowers to certain locations, including but not limited to:

• Cemeteries & Memorial Sites
• Cruise Ships & Ports
• Airport Terminals & Restricted Areas
• P.O. Boxes & Mailbox Services
• Remote or Rural Addresses

We will make every reasonable effort to contact you in the event of flower delivery delays caused by:

• Incorrect or Incomplete Delivery Address
• Road Closures, Traffic Conditions, or Severe Weather
• Inaccessible or Unsafe Delivery Conditions

What Happens If We Can't Deliver Your Flower Order?

• We will reschedule your flower delivery for the next available delivery time.
• If no one is home, we will attempt to leave your fresh flower order with the recipient. If unreachable, the flower arrangement may be left at the door unless weather or safety conditions are a concern.
• If the door is unsafe or inaccessible, the flower order is returned and rescheduled for the next business day.

• Delivery fees apply and are displayed during checkout.
• Some rural locations may require an additional service charge.
• Refused orders and cancelled flower orders are not eligible for a refund.

We strive to deliver your fresh flower order exactly as requested. However, due to seasonal flower availability:

• Fresh flower containers or premium vases may be substituted with similar types of equal or greater value.
• Premium flowers may be substituted with similar fresh varieties to maintain the overall look and value.
• Premium gift items may be replaced with similar items within the same category and value range.

If your flower order arrives damaged, defective, or substantially different from what was ordered, contact us within 30 days and we will arrange a replacement or a full or partial refund, returned to your original payment method within 5–10 business days.